Terms of service

Last updated: 19 January 2026

OVERVIEW

This website is operated by Brightwell. Throughout the site, the terms “we”, “us” and “our” refer to Brightwell. Brightwell offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence. You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks and changes to conform to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and any reliance on it is at your own risk.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part thereof) without notice.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Refund Policy. We have made every effort to display product colours and images as accurately as possible; however, we cannot guarantee your device’s display will be accurate.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order placed with us. We may limit or cancel quantities purchased per person, household, or order. If an order is changed or cancelled, we may attempt to notify you using the contact details provided at checkout.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools over which we have no control. You acknowledge and agree that such tools are provided “as is” and “as available” without warranties or endorsements.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products or services may include materials from third parties. We are not responsible for examining or evaluating their content or accuracy.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

You agree that we may, without restriction, edit, copy, publish, distribute and otherwise use any comments, feedback or submissions you provide to us.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

We reserve the right to correct errors, inaccuracies or omissions and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

SECTION 12 – PROHIBITED USES

You are prohibited from using the site or its content for any unlawful purpose, to violate laws or regulations, or to infringe upon the rights of others.

SECTION 13 – RIGHT OF CANCELLATION (UK CONSUMER RIGHTS)

In accordance with the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods. To exercise this right, you must inform us by a clear statement, such as by email. Please refer to our Refund Policy for full details.

SECTION 14 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee uninterrupted or error-free service. In no case shall Brightwell, its directors, officers, employees, affiliates or service providers be liable for any direct or indirect damages arising from the use of the Service.

SECTION 15 – INDEMNIFICATION

You agree to indemnify and hold harmless Brightwell and its affiliates, partners, officers, directors, agents and employees from any claim or demand arising from your breach of these Terms.

SECTION 16 – SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall remain in effect.

SECTION 17 – TERMINATION

These Terms remain effective unless terminated by either you or us. Obligations incurred prior to termination shall survive termination.

SECTION 18 – ENTIRE AGREEMENT

These Terms and any policies posted on this site constitute the entire agreement between you and Brightwell.

SECTION 19 – GOVERNING LAW

These Terms of Service are governed by and construed in accordance with the laws of the United Kingdom.

SECTION 20 – CONTACT INFORMATION

Store Name: Brightwell

Email: contact@brightwellshop.com

Address: 11–13 Barr St, Birmingham B19 3EH, United Kingdom

Phone: +447537106532

Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT)

Response Time: Within 1 business day