Shipping policy

At Brightwell, we are dedicated to providing a seamless shopping experience, which includes a transparent and efficient delivery process. We are proud to offer Complimentary Shipping on every order placed within the United Kingdom.

1. Geographic Coverage

This shipping policy applies exclusively to orders dispatched to addresses located within the United Kingdom.

2. Expected Delivery Timelines

All delivery estimates are calculated based on business days (Monday through Friday, excluding UK bank holidays).

  • Daily Order Cutoff: 5:00 PM (GMT). Orders received after this time will enter our processing system on the following business day.

  • Order Handling: 1–2 business days (Monday–Friday).

  • Transit Period: 7–8 business days (Monday–Friday).

  • Total Estimated Arrival: You can expect your purchase to reach you within 8–10 business days total (this includes both handling and transit phases).

3. Reliable Carrier Partners

To ensure your items arrive safely and on time, we collaborate with the UK's most trusted logistics providers:

  • Royal Mail, Evri, DPD, or UPS.

  • The selection of the specific carrier is determined by the size of the package and your delivery location.

4. Transparent Shipping Costs

  • 100% Free Delivery: We provide free shipping on all UK orders with no minimum spend required.

  • All-Inclusive Pricing: The price you see at checkout is the final price. All costs are inclusive of VAT, and there are no additional customs duties or hidden taxes for orders within the UK.

5. Managing Delivery Issues

If you encounter any problems with your delivery such as unexpected delays or a lost package please contact our support team immediately. We will coordinate directly with the carrier to resolve the situation as fast as possible.

  • Important: Please report any missing or undelivered packages within 7 days of the original estimated delivery date.

6. Order Tracking

Once your order has been dispatched from our facility, you will receive an automated email confirmation containing your tracking number. You can monitor your shipment’s progress in real-time by using the tracking link provided in that email.

Contact Information

Store Name: Brightwell

Email: contact@brightwellshop.com

Address: 11–13 Barr St, Birmingham B19 3EH, United Kingdom

Phone: +447537106532

Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT)

Response Time: Within 1 business day