Payment policy

 Last updated: 19 January 2026

This document details the financial policies and billing procedures for Brightwell. By completing a purchase on our website, you signify your agreement to the terms outlined below.

1. ACCEPTED PAYMENT METHODS

To provide a reliable and secure checkout experience, we utilize Stripe as our primary payment gateway. Through Stripe, we accept the following:

  • Credit & Debit Cards: Including Visa, MasterCard, American Express, Discover, and Diners Club.

  • Digital Wallets: Seamless integration with Apple Pay and Google Pay for a faster checkout.

  • Regional Options: Any additional local payment methods currently supported by Stripe within the United Kingdom.

  • Currency: Every transaction is processed and settled in British Pounds (GBP).

2. TRANSACTION PROCESSING

  • Upfront Payment: All purchases must be paid in full during the checkout process.

  • Verification: Orders will only enter the processing and shipping phase once the full payment has been successfully confirmed and verified by our system.

  • Payment Failure: Should a transaction be declined or fail through Stripe, the order will be automatically voided and will not be fulfilled.

3. PRICING, TAXES, & CURRENCY

  • Currency Standard: Every price displayed on our website is listed in British Pounds (GBP).

  • Price Adjustments: We reserve the right to modify our pricing at any time without prior notification.

  • Final Totals: The total amount at checkout covers the product cost and any relevant shipping fees. In compliance with UK regulations, VAT (Value Added Tax) is included in the final price unless otherwise specified.

4. DATA SECURITY & ENCRYPTION

  • Secure Infrastructure: Brightwell employs SSL encryption combined with Stripe’s world-class security infrastructure to protect your data.

  • Data Privacy: We do not retain or store your sensitive payment information on our own servers; all such data is handled securely by Stripe to ensure your safety.

5. REIMBURSEMENTS & DISPUTES

  • Refund Rules: All returns and refunds are governed by our official Refund Policy.

  • Original Method: Any approved refunds will be issued back to the specific payment method used during the initial purchase via Stripe.

  • Dispute Resolution: We treat unauthorized chargebacks as a serious matter and will provide evidence to dispute them. If you notice a billing discrepancy, please contact us first at contact@brightwellshop.com to reach a resolution.

6. FRAUD MONITORING

  • Active Screening: Both Brightwell and Stripe actively scan for irregular or suspicious transaction behavior.

  • Security Holds: We reserve the right to pause or cancel any purchase that flags our fraud detection system.

  • Verification: For high-value orders, we may contact you for further identity verification to protect both the customer and the integrity of our store.

Contact Information

Store Name: Brightwell

Email: contact@brightwellshop.com

Address: 11–13 Barr St, Birmingham B19 3EH, United Kingdom

Phone: +447537106532

Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT)

Response Time: Within 1 business day